Frequently asked questions
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Product and features
- What problem does PactOrbit solve?
- It keeps a register of dates that carry consequences—renewals, notice deadlines, expiries—with an owner and a reminder schedule for each one, so acting in time does not depend on someone remembering.
- Is PactOrbit a document management system?
- No. It stores a document when you upload one so the proposed dates can be traced back to a passage, but the record it manages is the date, not the file.
- Can I use it without uploading any documents?
- Yes. Manual entry and CSV import are complete paths. Many teams never upload a file.
- What can I do with the free plan?
- Track up to 5 active items with 1 user, using the full date engine, reminder schedule, calculator and CSV import and export.
- Does it work on a phone?
- Yes. The site and dashboard are built for small screens as well as desktop.
- Which languages is it available in?
- English and Spanish are complete today. German, Dutch, Italian, Japanese and Simplified Chinese are being finished. We show a page in the language you chose or none at all—we do not quietly fall back to English mid-page.
Documents and automated extraction
- Which file types can I upload?
- PDF, DOCX, JPG and PNG, within a size and page limit shown at the upload step.
- How accurate is the extraction?
- We do not publish an accuracy figure, because we have not measured one we would stand behind. That is exactly why every proposal must be confirmed by a person before anything is monitored.
- What happens if a date is not in the document?
- The field is left empty and flagged as uncertain. It is never filled with a plausible-looking guess.
- Can a document change how the system behaves?
- No. Document text is treated as data, not instructions. The extraction step has no access to tools, secrets, your account settings or any other organization's data.
- Are scanned documents supported?
- Digital text is read directly. For scans and photographs, image-based reading is used where available, and results are typically weaker—review them closely.
- How many extractions do I get?
- Free 3, Solo 25, Business 100 and Pro 400 documents per month. There is no unlimited tier.
- Is my document used to train a model?
- No. Documents are processed to produce your proposal and are not used to train models.
Reminders and dates
- When do reminders arrive?
- 90, 60, 30, 14 and 7 days before the confirmed deadline, evaluated in your organization's timezone.
- Can I change the reminder schedule?
- The default set applies to new items now; per-item schedules are part of the reminder work currently being completed.
- What happens if I change a date?
- Reminders that no longer apply are cancelled and the correct ones are scheduled. There is one reminder per rule and date, so a change cannot produce duplicates.
- How is a cancellation deadline calculated?
- Expiration date minus the notice period, counted in calendar days or whole calendar months. If a month count lands on a day that does not exist, it is clamped to the last day of that month. An explicit deadline in the agreement always wins.
- Do timezones shift my dates?
- No. Dates are stored and calculated as calendar dates with no time of day, so they never move across a timezone boundary. The timezone only decides when a reminder for that date is due.
- Do reminders depend on my browser being open?
- No. Reminder evaluation runs on the server on a schedule, independently of anyone being signed in.
- Is email delivery working?
- Yes. Reminders are sent from notify.termexa.app once your account's sending domain is verified. Each reminder shows one of four honest states: queued, sent, failed or unavailable — we never show a delivery that did not happen.
Plans and billing
- What do the plans cost?
- Free is 0. Solo is USD 15 monthly or USD 150 annually. Business is USD 29 monthly or USD 290 annually. Pro is USD 59 monthly or USD 590 annually.
- What are the item and user limits?
- Free 5 items and 1 user. Solo 50 items and 1 user. Business 250 items and 3 users. Pro 1000 items and 10 users.
- Can I buy a plan today?
- Yes. Solo, Business and Pro are sold through Paddle, our merchant of record, on secure hosted checkout. Only the organization owner can buy, and a plan unlocks after Paddle's signed confirmation reaches our servers. The free plan needs no card.
- How does payment work?
- On a hosted checkout page run by the payment provider. We never see your card details, and a paid plan is granted only after the provider's signed confirmation reaches our server—never from a browser redirect.
- If I cancel mid-cycle, do I get money back?
- Cancelling stops the next renewal and keeps paid features until the end of the period you already paid for; an ordinary mid-cycle cancellation does not trigger an automatic pro-rata refund for the unused remainder. Separately, every paid plan carries a 30-day money-back guarantee from the order date, and nothing here limits your statutory rights or Paddle's own refund policy as merchant of record.
- What counts as an active item?
- An item with a status of upcoming or monitored. Archived, expired, renewed and canceled items do not count towards the active limit.
Accounts and teams
- How do accounts and organizations relate?
- You sign in as a person and belong to one or more organizations. Records belong to the organization, so access survives someone leaving.
- What can each role do?
- Owners manage the organization, members and billing. Admins manage items and members. Members work with items.
- How do you keep one organization's data away from another's?
- Access rules are enforced in the database itself against your signed-in identity, not in the interface. A request for another organization's rows returns nothing.
- Which sign-in methods are available?
- Email and password with verification and password reset, plus Google sign-in. We do not show buttons for providers that are not configured.
Privacy, security and data
- Who can read my uploaded documents?
- Members of your organization. Files are stored in a private area with no public URLs; access is through short-lived links issued to a signed-in member.
- Can I export or delete my data?
- Yes. Tracked items export to CSV, and account and organization data can be exported or deleted from account settings.
- Do you publish a support email address?
- Yes. Contact support@termexa.app for product help, info@termexa.app for general inquiries, sales@termexa.app for sales, or billing@termexa.app for payment questions. You can also use the contact form.