30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason.
Refund policy
This refund policy applies to paid PactOrbit plans sold by Willie Grady, trading as TERMEXA.
Last updated: September 9, 2026
How to request a refund
Refunds are processed by our payment provider and merchant of record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or send us a message through our contact form and we will pass the request to Paddle. You can also email billing@termexa.app for billing and refund questions.
Renewals and cancellation
A subscription renews until you cancel it. Cancelling stops future charges and keeps paid features until the end of the period you already paid for; an ordinary mid-cycle cancellation does not trigger an automatic pro-rata refund for the unused remainder. This does not limit the 30-day guarantee above, your statutory rights (including any right of withdrawal that applies to you) or Paddle's refund policy. You can cancel at any time from the billing section of your dashboard or through Paddle.
Merchant of record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, and their own refund policy is at https://www.paddle.com/legal/refund-policy.
Free plan
The free plan involves no payment, so nothing is charged and nothing is refundable.